PROMO FAQ
- If your order meets the terms outlined in our promotion terms and conditions, it is eligible for the tiered rewards.
This can be seen during the checkout process as additional items appearing in your cart for free. - If you do not see any rewards, please reach out to our support team via support@hardjewelry.com and we can review your order details for you.
- Only orders made via the Hard Jewelry website are eligible for the promotion.
- If you wish to have us review eligibility, or have any order related questions, please reach out to our support team via support@hardjewelry.com and we can help you out.
We are not able to apply current sales promotions to orders made before the promotion started.
Rewards stack. When you reach a higher tier, you also receive the gifts from every tier below it.
A Mystery Gift is a surprise item we select for you — we don't reveal it in advance, which is part of the fun. It's chosen from a defined pool of items, and the specific piece you receive may vary. Because it's a surprise, Mystery Gifts can't be requested, chosen, or exchanged for a particular item.
These are special items offered only as part of the promotion. They may not be available for individual sale, and "unreleased" pieces are made available early or solely through this offer. Selection from a pool may vary, and specific pieces generally can't be requested.
Yes. Promotional gifts are available in limited quantities and offered on a first-come, first-served basis while supplies last. Once a gift runs out, it may no longer be available even if your order qualifies. We recommend ordering early to avoid missing out.
Qualifying gifts are added to your order automatically at checkout.
Please contact us at support@hardjewelry.com and we'll make it right.
General FAQ
Hard Jewelry does not work on the following holidays:
- New Year's Eve
- New Year's Day
- Martin Luther King Jr. Day
- Memorial Day
- Juneteenth
- 4th of July
- November 1st (after Halloween)
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Please contact our customer service team at: Support@hardjewelry.com or through the Contact Us form on our website to receive assistance. We would be happy to arrange an exchange, replacement, or store credit if necessary!
For body jewelry:
- Yes you can, however they would need to be unused for sanitation purposes. We accept a return for refund on unused earrings or other unused body jewelry if you request your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you request your exchange within 15 days of receiving your purchase!
For all other jewelry:
- Yes you can! We accept a return for refund on rings, chains, and pendants if you request your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you request your exchange within within 15 days of receiving your purchase!
For clothing or misc. products:
- We are unable to accept returns for refunds or exchanges on clothing or misc. products such as rugs, water bottles, etc. unless you received something damaged, defective, or incorrect.
We are happy to accept returns or exchanges that fall under our policies listed on each products page, and our FAQ. Here are our return instructions:
You must use a bubble wrap mailer to ship your jewelry to prevent all damage in transit. Any jewelry sent that is damaged in transit, or outside of policy will receive store credit instead of an exchange or refund. No exceptions.
To start your return, click here. You'll be asked to enter your order number and either your email or zip code. Please select the items you wish to return or exchange, detail your reasoning for sending it back to us, and the desired outcome (exchange, store credit, or refund). If you request an exchange and the product you requested is not available, store credit or a refund will be issued instead. Thank you for supporting our art, it means the world to us!
RETURN ADDRESS:
HARD JEWELRY LLC
184 20TH ST
OGDEN, UT 84401-0304
Jewelry FAQ
Yes you can! We accept a return for refund on rings, chains, and pendants if you send your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you send your return within within 15 days of receiving your purchase!
Yes you can, however they would need to be unused for sanitation purposes. We accept a return for refund on unused earrings or other unused body jewelry if you send your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you send your return within 15 days of receiving your purchase!
Please contact our customer service team at: Support@hardjewelry.com or through the “Contact Us” form on our website to receive assistance. We would be happy to arrange an exchange, replacement, or store credit if necessary!
You can clean your jewelry with regular household items! We recommend following our Hard Jewelry cleaning guide:
Items Needed: Boiling Water, Bowl, Baking Soda, Aluminum Foil, Soft Cloth
Instructions: Layer a bowl with aluminum foil, then add boiling water along with some baking soda. Once the baking soda has been added, place your jewelry into the bowl mixture and let it sit for 3-5 minutes. Once 3-5 minutes have passed, remove your jewelry and rinse under cool water, then dry each piece with a soft cloth.
Sterling Silver is a softer metal, which allows us to achieve a much higher level of detail within our Jewelry designs. Because it’s a softer metal, it can tarnish over time when exposed to elements such as Salt, Sulfur, or Chlorine. However, it can always be cleaned to restore its original luster. Stainless Steel boasts a higher hardness than sterling silver, therefore it is more resistant to any damage from natural wear. Stainless Steel is also rust-resistant, corrosion-resistant, and tarnish-free.
Shipping FAQ
Most orders will ship out within 1-3 days if the order is placed during regular business hours (Monday-Friday). Orders placed during the weekend will normally ship on the following business day. Large events such as: Collection Releases or Holiday Sales can significantly increase our teams processing times. For the most accurate and up to date information about your order, please refer to the estimates provided on the top of our FAQ or on your order confirmation email.
You can expect to receive an email with fresh tracking as soon as our team creates your shipping label and queues it up for fulfillment! If you haven’t received a shipping confirmation email after a few business days, please email our customer service team at Support@hardjewelry.com or fill out the “Contact Us” form on our website for assistance!
We recommend touching base with your local carrier to see if they have any updates while it’s still in transit. If your package is in the United States, you will want to contact USPS support over the phone at 1 (800) 275-8777. If you are an international customer, you will want to contact your local carrier that handles USPS packages instead, such as: Canada Post. If you are unable to receive an update from your carrier, please email our customer service team at Support@hardjewelry.com or fill out the “Contact Us” form on our website for help!
It is extremely common for the carrier to accidentally deliver mail to neighboring addresses, just by one or two houses in most cases. We recommend checking around your home and with your neighbors, if you are unable to locate it – you will want to contact your local carrier over the phone with tracking number in hand to investigate the lost shipment. If the parcel is around, they will be able to easily find it. If your search is unsuccessful, please email our customer service team at Support@hardjewelry.com or fill out the “Contact Us” form on our website for further assistance!